Terms & Conditions
Effective 14 March 2026. Governs the use of this website and the supply of freight services by Dynaquo Freightworks Sdn Bhd.
1. Interpretation
In these conditions, “Dynaquo”, “we” and “us” mean Dynaquo Freightworks Sdn Bhd (Company No. 202301034587 / 1521478-M). “Client”, “you” and “your” mean the natural or juridical person on whose instructions we act. “Cargo” means the goods covered by a particular booking.
2. Scope of the contract
We are a freight forwarder and customs broker. Unless we have agreed otherwise in writing, we contract on a forwarder basis, meaning we arrange the carriage of cargo with third-party carriers rather than carrying it ourselves. Where we hold our own warehouse, transport equipment or other operational assets, services rendered using those assets are provided on a principal basis and are noted as such in the relevant quotation.
3. Quotations
Quotations are valid for fourteen days from the date of issue, unless a different validity is stated on the face of the quotation. Quotations assume the cargo information, routing and timing supplied to us is accurate; material changes may result in a revised quotation. Carrier-imposed surcharges (including but not limited to bunker, security, peak-season and emergency surcharges) are passed through at cost where applicable and are itemised separately on invoices.
4. Booking and instructions
A binding booking exists when we confirm acceptance in writing. You warrant that all shipping instructions are accurate and complete, that you are legally entitled to ship the cargo, and that you have disclosed any dangerous, perishable or otherwise sensitive characteristic of the cargo. We may refuse or terminate a booking where information is materially incomplete or misleading.
5. Payment
Invoices are payable in Ringgit Malaysia within thirty days of invoice date, unless other terms are agreed in writing. Late payments accrue interest at 1.5% per month or part-month, calculated daily. We may exercise a general lien over cargo and documents in our possession until all sums due from you on any account have been paid in full.
6. Liability and limitation
Our liability is governed by the standard trading conditions of the Federation of Malaysian Freight Forwarders (FMFF), incorporated by reference. Without limiting those conditions, our liability for loss, damage or delay is limited to the lesser of (a) the actual value of the cargo at the time and place of loss, or (b) two Special Drawing Rights per kilogram of cargo affected. Higher limits are available against payment of an ad valorem fee, declared in advance.
7. Insurance
We do not arrange cargo insurance unless you instruct us to do so in writing. We strongly recommend that you take out marine cargo insurance for any shipment of material value. Where we arrange insurance at your instruction, we do so as your agent and not as insurer.
8. Customs declarations
Where we act as your customs broker, we rely on the documentation and HS codes you supply. You are responsible for the accuracy of declared values, commodity descriptions, country of origin claims and licences. We will flag obvious inconsistencies but cannot guarantee detection of every error.
9. Force majeure
Neither party is liable for delay or failure to perform caused by circumstances beyond reasonable control, including but not limited to acts of God, government action, port congestion, strikes, pandemic disease, war, civil unrest or carrier insolvency. We will use reasonable endeavours to mitigate the effects of any such event and to keep you informed.
10. Confidentiality and data
Each party shall treat the other’s commercial information as confidential, save where disclosure is required by law or by a regulator. Our handling of personal data is governed by our privacy policy.
11. Governing law and jurisdiction
These conditions are governed by the laws of Malaysia. The courts of Kuala Lumpur have exclusive jurisdiction over any dispute, save that we may bring proceedings in any other competent jurisdiction to enforce a judgment or to recover sums due.
12. Severability and waiver
If any provision of these conditions is held unenforceable, the remaining provisions continue in full force. A waiver of any breach is not a waiver of any subsequent breach.